Quality Policy

We strongly believe in quality; quality throughout all aspects of the relocation process from the first contact with our client/customer, during the actual process and up to the final report.
We are proud to advise you that Ziegler Relocation is FAIM and EURA Quality Seal certified.

FAIM stands for FIDI Accredited International Mover and has become the recognised international standard for top quality international moving. It is administered by consultants Cap Gemini Ernst & Young and audits every aspect of a moving company’s service, procedures, staff training, vehicle maintenance and facilities.

FAIM gives the relocating individual, and those organising international moves, confidence that the company they have chosen knows its business and has the resources and know-how to do the job properly. Equally importantly it provides a transparent mechanism to ensure that those standards always remain high with a programme of bi-annual, independent re-audits.

Ziegler Relocation is a member of EuRA (European Relocation Association) and is bound by their ethics and rules of conduct. The stated aim of EuRA is to spread knowledge and understanding of the issues surrounding employee mobility. Further, EuRA enhances industry performance standards by communication and education.
EuRa Quality Seal is the first and so far the unique quality certification designed for & dedicated to the relocation business. Ziegler Relocation obtained the EuRA Quality Seal in 2010.

Our policy is to ensure consistency, reliability and efficiency in our services but also to always keep in mind that we are dealing with people from different cultures with different expectations.

Our key objectives are client satisfaction, employee knowledge and high service performances!